Refund and Returns Policy

HomeRefund and Returns Policy

Shipping Policy :

Processing Time Orders are typically processed within 1–3 business days (Monday through Friday, excluding holidays) after payment is confirmed. During peak seasons (sales, holidays), processing time may extend to 5 business days.
Shipping Rates & Delivery Estimates Shipping costs and delivery times vary depending on destination, package weight/size, and the shipping method selected at checkout. Region / Zone Shipping Method(s) Estimated Delivery Time* Shipping Fee** Domestic (within Austria) Standard, Express 1–3 business days flat rate or free over threshold European Union Standard, Express 3–7 business days calculated at checkout United Kingdom Standard, Express 5–10 business days calculated at checkout Rest of World / International Standard, Express / Courier 7–21 business days (or more for remote areas) calculated at checkout

Return Policy :

Eligibility for Returns We accept returns for eligible items within 14 days of delivery, in accordance with EU consumer protection laws. To be eligible for a return: The item must be unused, unworn, and in its original packaging (with all tags and labels attached). You must provide a receipt or proof of purchase (e.g., order confirmation email). Items returned must be in a condition suitable for resale. Non-returnable items include: Personalized or custom-made products Intimate items (e.g., undergarments, swimwear, or jewelry worn on the skin) Sale or clearance items (unless defective) Gift cards and downloadable products

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Return Process

To start a return:

  1. Contact us at [your support email] within 14 days of receiving your order.

  2. Include your order number, reason for return, and photos (if applicable).

  3. We’ll reply with your Return Authorization and the return address.

Please do not send your purchase back without contacting us first.

3. Return Shipping

  • Customers are responsible for return shipping costs, unless the item is defective, damaged, or incorrect.

  • We recommend using a trackable shipping service.

  • MandM Xclusive is not responsible for items lost or damaged during return shipping.

If your return is approved:

  • You’ll receive a refund to your original payment method within 5–10 business days after we receive and inspect the item.

  • Shipping costs (if any) are non-refundable unless the return is due to our error.

4. Exchanges

If you wish to exchange an item (e.g., for a different size or color):

  • Contact us at [your support email] with your request.

  • Once your original item is returned and inspected, we’ll ship the replacement if available.

  • If the desired item is out of stock, we’ll issue a refund instead.

5. Damaged or Defective Items

If you receive a defective, damaged, or incorrect item, please notify us within 72 hours of delivery with clear photos.
We’ll offer a replacement, store credit, or full refund at no additional cost to you.

6. Late or Missing Refunds

If you haven’t received your refund yet:

  • Check your bank or PayPal account again.

  • Then contact your credit card company or payment provider — it may take some time before your refund is officially posted.

  • If you’ve done all of this and still haven’t received your refund, please contact us at [your support email].

7. Cancellations

Orders can only be cancelled within 2 hours of placement. After that, processing may begin and cancellation cannot be guaranteed.
If your order has already shipped, you may request a return once it arrives.

Order Status And Tracking :

After you place your order, you’ll receive an Order Confirmation Email containing: Your order number Summary of items purchased Billing and shipping details Estimated processing time If you don’t receive this email within a few minutes of checkout, please: Check your spam or junk folder Or contact us at [support@mandmxclusive.shop ] 2. Order Processing Orders are typically processed within 1–3 business days (Monday to Friday, excluding holidays). During peak periods (sales or holidays), processing may take up to 5 business days. Once your order is packed and ready for shipment, you’ll receive a Shipping Confirmation Email with tracking details.